Technical Customer Success Manager (Central US)

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen. This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems. We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture. What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely. If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it. Job Description Accelerate the customer’s value realization of Check Point’s products & servicesProviding top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirementsDevelop and nurture relationships with key customer decision makers (Exec and Engineering)Establish and execute upon clear retention goals and process milestonesAssist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and servicesIdentify new opportunities to upsell/cross-sell services and promoting value through customer experienceWork with implementation partners on strategic accounts and opportunitiesLead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)Detailed understanding of the different contracts to ensure agreement fulfillmentCrisis management Qualifications A customer-first approach5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical ServicesExcellent communication skills and ability to foster positive business relationshipsStrong technical skills and orientationExperience analyzing and optimizing the existing processes in the Customer Success departmentHighly organized and able to multi-taskSelf-driven and proactive naturePatient and active listenerAbility to work independently in a high-velocity environmentWillingness to travel abroad from time to time What willl you get in return? Exposure to exciting and award-winning technologies in the Cyber Security industryOpportunity to fulfill your potential by rolling out creative ideas and projectsWork with and build a long-lasting relationship with a team of brilliant people Must be eligible to work in the U.S. without sponsorship from an employer now or in the future. EOE M/F/Veterans/Disabled Additional Information All your information will be kept confidential according to EEO guidelines.