Technical Customer Success Manager (Central US)
Job Description
Accelerate the customer's value realization of Check Point’s products & services
Provide top-notch Customer Advocacy
Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
Develop and nurture relationships with key customer decision makers (Exec and Engineering)
Establish and execute upon clear retention goals and process milestones
Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
Identify new opportunities to upsell/cross-sell services and promote value through customer experience
Work with implementation partners on strategic accounts and opportunities
Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
Detailed understanding of the different contracts to ensure agreement fulfillment
Crisis management
Qualifications
- A customer-first approach
- 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
- Excellent communication skills and ability to foster positive business relationships
- Strong technical skills and orientation
- Experience analyzing and optimizing the existing processes in the Customer Success department
- Highly organized and able to multi-task
- Self-driven and proactive nature
- Patient and active listener
- Ability to work independently in a high-velocity environment
- Willingness to travel abroad from time to time
What will you get in return?
- Exposure to exciting and award-winning technologies in the Cyber Security industry
- Opportunity to fulfill your potential by rolling out creative ideas and projects
- Work with and build a long-lasting relationship with a team of brilliant people
Additional Information
All your information will be kept confidential according to EEO guidelines.