Technical Customer Success Manager

About the role

The Customer Success Manager (CSM) at Dreamdata will shape the success journey for our customers. This role is ideal for individuals passionate about Customer Success and data-driven results, offering the opportunity to help companies solve their most challenging problems around revenue and marketing attribution.

Responsibilities

• Support both existing customers and the sales team during pre-sales
• Become an expert on the Dreamdata platform and its integrations
• Drive adoption and usage of the Dreamdata platform
• Influence collaboration and evangelize opportunities for growth within complex organizations
• Navigate and accelerate product adoption
• Wear multiple hats while operating independently

Requirements

• 5+ years of experience as a CSM within B2B SaaS, preferably MarTech or Big Data
• A proven track record of driving results for your customers and your company
• A strategic approach to customer management, with strong business acumen
• Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
• Entrepreneurial mindset
• SQL, JavaScript, and/or Website Script Tracking skills would be a significant advantage

Qualifications

• Strong understanding of B2B marketing attribution and revenue optimization
• Experience with MarTech and Big Data platforms
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple priorities

Skills

• Customer Success Management
• Data-Driven Results
• Strategic Customer Management
• Product Adoption and Usage
• Complex Organization Navigation
• Collaboration and Growth Evangelization
• Technical Acumen
• Marketing Expertise

Pay

Base Salary of $110,000-$130,000 with Customer Retention Bonus up to $30,000+

Schedule

This is a hybrid role, in office at our Manhattan location (near MSG) Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.