Technical Customer Service Rep

Responsibilities

• Respond to customer inquiries regarding order status, price, delivery
• Aid customers in any customer service situation
• Ensure all customer interactions are conducted professionally and courteously
• Work collaboratively with team members to meet customer expectations

Requirements

• At least an Associate’s Degree in a Technical field or 2+ years of technical experience
• 2+ years of customer service experience; phone-based service experience preferred
• High interpersonal skills: influencing, resolving conflict, creative problem-solving
• Ability to work under pressure and maintain professionalism
• Self-motivated, confident, dependable, strong follow-up skills
• Excellent organizational, computer, and keyboarding skills
• Strong math skills to calculate discounts, percentages
• Exceptional verbal and written communication skills
• Ability to interact with other departments and multitask
• Ability to respond to customer needs promptly and effectively

Qualifications

• Valid Driver’s License

Skills

• Technical knowledge relevant to product applications
• Customer service skills
• Interpersonal skills
• Problem-solving skills
• Organizational skills
• Mathematical skills
• Communication skills
• Teamwork and collaboration

Benefits

• Competitive wages
• Great working conditions
• Medical, dental, vision, flexible spending, disability, life insurance
• Paid-time off (PTO)
• Holidays
• 401(k) plan with matching
• Wellness benefit programs

Pay

Competitive wages based on experience and qualifications.

Schedule

Full-time position with standard business hours.

Benefits

• Medical, dental, vision insurance
• Flexible Spending Account (FSA)
• Disability Insurance
• Life Insurance
• Paid Time Off (PTO)
• Holidays
• 401(k) Plan with Employer Matching
• Wellness Benefit Programs