Technical Customer Service Associate - Bilingual (English and Spanish)

The Role

• Advise end users on best practices when using Veeva’s content management software
• Identify and resolve client issues associated with Veeva’s content management software
• Build strong professional relationships with all users of Veeva’s content management software
• Provide recommendations/feedback on client service improvements and product development
• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
• Maintain accurate records of all email/telephone/chat correspondence related to role

Requirements

• 1+ year relevant experience in a customer service role
• Effective communication, organizational and time management skills
• Professional telephone manner
• Ability to quickly learn and communicate technical information
• Demonstrated competence in standard computer packages (Word, Excel, Power Point)
• Proficiency in Spanish
• Excellent verbal and written communication skills in English and Spanish

Qualifications

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program
• Base pay: $40,000 - $60,000
• Variation in salary based on experience and location

Benefits

• Work Anywhere
• A different kind of company. A Public Benefit Corporation
• Veeva’s support for charitable causes is entirely employee driven
• Veeva’s core values — do the right thing, customer success, employee success, and speed
• Veeva’s equity program is designed to enable the vast majority of our employees to participate
• Veeva’s stance against non-compete agreements