Technical Curriculum Developer (ERP and CRM) (Contract Position)

About the role

Per Scholas is a 30-year-old organization dedicated to driving technology education and career advancement. We offer no-cost training in cloud, cybersecurity, data engineering, IT support, software engineering, and more, preparing over 30,000 individuals for high-demand tech careers.

Responsibilities

• Assume primary responsibility for the analysis and design phase of new curricula in the subject domain.
• Make telephone calls, virtual meetings, or in-person meetings with prospective clients.
• Conduct planning and research using various database, internet, and industry tools.
• Provide technical presentations and demonstrations detailing how Per Scholas solutions will solve client's challenges and meet their needs.
• Design slide decks for clients/funders highlighting the design choices made by the client.
• Aid in sales activities requiring advanced technical product knowledge.
• Update sales and client databases with current information and deliverables.
• Work closely with Instructional designers to create, implement, and revise curriculum materials related to Salesforce Administrator.
• Maintain ongoing oversight of materials to ensure quality and accuracy of curriculum.
• Collaborate with the Product Development team, Technology team, instructors, and administrative leaders to ensure a cohesive approach to training materials development.
• Create, edit, and update Facilitator guides to help instructors teach the content.
• Utilize in-house Learning Management System for assignments, tests, and real-time performance monitoring.
• Design learning activities that are clearly presented, engaging, and use a variety of learning styles.
• Develop solutions (e.g., instructor-led, virtual, eLearning, blended, etc.) that provide relevant, challenging, and productive learning experiences.
• Finalize materials through reviews, pilot tests, etc.
• Define, document, and maintain the scope of learning materials.
• Perform risk assessment and mitigation and communicate clearly inside and outside the team.
• Research on new technical training offerings, upskill, and take challenges to develop curriculum content and assessments.
• Complete special projects and requests as opportunities arise.
• Contribute to fine-tuning our content development process as we scale.
• Proactively synthesize feedback from learners, instructors, and field SMEs to identify pain points and drive rapid curriculum iteration.
• Manage the update cycle for existing modules: adding, updating, or removing content based on changing industry standards and market signals.
• Maintain meticulous version control and technical documentation for all training materials to ensure site-to-site consistency across national programs.
• Develop robust instructor onboarding materials and resource libraries, including technical reference sheets and troubleshooting guides for trainers.
• Assist with the creation of program descriptions and technical marketing materials for recruitment and external partnership engagement.

Requirements

• 1-3 years of experience as a curriculum developer or instructional designer.
• 1-3 years of experience as a Salesforce Administrator.
• Active on Salesforce Trailhead, with a strong foundation in Salesforce Administration.
• Strong foundation in SAP Administration or equivalent experience.
• High proficiency in Google Workspace (Docs, Sheets, Slides).
• Exceptional written communication skills with a proven ability to simplify technical jargon.
• Skilled in performing discovery with clients, holding conversations with the C-level, and with the client's customers.
• Highly organized with excellent problem-solving skills.
• Team-oriented, highly responsive communicator, and excellent verbal and written communication skills.
• Interest in being part of a culture of continuous improvement.

Qualifications

• High proficiency in Google Workspace (Docs, Sheets, Slides).
• Exceptional written communication skills with a proven ability to simplify technical jargon.
• Skilled in performing discovery with clients, holding conversations with the C-level, and with the client's customers.
• Highly organized with excellent problem-solving skills.
• Team-oriented, highly responsive communicator, and excellent verbal and written communication skills.
• Interest in being part of a culture of continuous improvement.

Skills

• Technical writing and presentation skills.
• Experience in Salesforce Administration and SAP Administration.
• Ability to translate complex software systems into structured learning experiences.
• Strong foundation in Salesforce and SAP platforms.
• Proficiency in Google Workspace.
• Exceptional written communication skills.
• Ability to perform discovery with clients and hold conversations with the C-level.
• Highly organized with excellent problem-solving skills.

Benefits

• Holidays & PTO: Over 40 days of paid time off each year.
• Full-Time Benefits Eligible employees receive 80 Wellness Hours and accrue Vacation at a rate of 8 hours at the beginning of every month.
• Comprehensive Medical Coverage: Multiple medical plans through Cigna or Kaiser Permanente (where available).
• Dental and Vision Insurance: Two dental plan options and a vision plan.
• Health Reimbursement Account (HRA): Up to $4,000 for individuals and $8,000 for families.
• Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%.
• Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources.
• Flexible Spending accounts: Available for healthcare, dependent care, and commuting expenses.
• Additional benefits: Employer-paid life and AD&D Insurance, short-term disability coverage, and additional voluntary benefits like accident, critical illness, hospital indemnity, legal services, and pet insurance.
• Resources: Healthcare concierge support, financial wellness tools, and employee discount programs.