CRM Solution Specialist (Part-Time)

ESSENTIAL DUTIES / RESPONSIBILITIES

• Design, implement, and maintain CRM solutions to support consumer, partner, and business engagement initiatives.
• Analyze CRM data to offer recommendations to increase efficiency workflows, and revenue opportunities for different business units/departments.
• Integrate data from multiple sources (e.g., CDP, CRM, Surveys) to support unified customer profiles and actionable segmentation.
• Track outcomes of business initiatives and report on KPIs through a variety of visualizations (i.e. acquisition, enrichment, monetization).
• Review data quality and fan models within the CRM/ CDP to identify how we can grow enrichment on consumer and partner profiles.
• Analyze fan behavior, segmentation, and lifetime value to improve retention, upsell opportunities, and overall engagement strategies.
• Stay up to date on best in class CRM trends to continuously enhance the consumer experience.
• Train internal stakeholders on CRM best practices, system use, and workflows.

QUALIFICATION REQUIREMENTS

• Minimum of three years of Salesforce/CRM administrator experience required.
• Knowledge of platform integrations, flow builder, and data analysis via reports and dashboards required.
• PREFERRED: Exposure to other Salesforce products (Data Cloud, Marketing Cloud, Service Cloud, Personalization Studio, etc.)
• Bachelor’s degree in a related field is preferred but not required. Candidates with equivalent related experience will be considered.
• Computer skills: At least two years of experience working with Salesforce, and familiarity with business analytics. Interest in emerging platforms and technologies is necessary for success in this position.

PHYSICAL AND ENVIRONMENTAL DEMANDS

• Sit, stand, walk, move heavy objects.
• Use a computer, use a 10-key calculator, use a telephone, speak, hear, and write.
• Noise level in the office work environment is usually moderate, and the noise level in the Fieldhouse / game environment is usually loud.
• The stress level may become high during certain times of the year.