CRM Solution Specialist (Part-Time)

Summary

This part-time role is anticipated to average approximately 20 hours per week and is primarily on-site in Indianapolis, IN. The CRM Solution Specialist is responsible for driving consumer, partner, and business engagement through the strategic design and management of the CRM system.

Essential Duties / Responsibilities

- Design, implement, and maintain CRM solutions to support consumer, partner, and business engagement initiatives. - Analyze CRM data to offer recommendations to increase efficiency workflows and revenue opportunities for different business units/departments. - Integrate data from multiple sources (e.g., CDP, CRM, Surveys) to support unified customer profiles and actionable segmentation. - Track outcomes of business initiatives and report on KPIs through a variety of visualizations (i.e. acquisition, enrichment, monetization). - Review data quality and fan models within the CRM/ CDP to identify how we can grow enrichment on consumer and partner profiles. - Analyze fan behavior, segmentation, and lifetime value to improve retention, upsell opportunities, and overall engagement strategies. - Stay up to date on best in class CRM trends to continuously enhance the consumer experience. - Train internal stakeholders on CRM best practices, system use, and workflows.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

- Minimum of three years of Salesforce/CRM administrator experience required. - Knowledge of platform integrations, flow builder, and data analysis via reports and dashboards required. - Preferred exposure to other Salesforce products (Data Cloud, Marketing Cloud, Service Cloud, Personalization Studio, etc.). - Bachelors degree in a related field is preferred but not required. Candidates with equivalent related experience will be considered.

Computer Skills

This position requires the employee to have at least two years of experience working with Salesforce, as well as familiarity with business analytics. An interest in emerging platforms and technologies is necessary for success in this position.

Physical and Environmental Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, move heavy objects, use a computer, use a 10-key calculator, use a telephone, speak, hear, and write. While performing the duties of this job, the noise level in the office work environment is usually moderate and the noise level in the Fieldhouse / game environment is usually loud. The stress level may become high during certain times of the year.