Technical Coordinator

About the role

Elevate is seeking a Technical Coordinator to join the Elevate Team. This role serves as a subject matter expert, bridging the gap between complex roofing and building systems and our valued customers. Key responsibilities include educating customers, sales representatives, and teammates on product specifications, performing technical reviews, managing deviations, generating project assembly letters, and providing expert input on company literature.

Responsibilities

• Educate customers, sales representatives, and teammates on how to apply Elevate products per strict product specifications.
• Perform detailed technical reviews of Pre-Installation Notices (PINs) to determine suitability for the type and length of warranty requested.
• Review technical deviation requests and make acceptance determinations based on system performance requirements and site-specific conditions.
• Generate project assembly letters defining specific system requirements.
• Provide expert input on company literature, specs, and construction details to ensure accurate information is available to the market.
• Develop strong customer relationships and inspire customer confidence through technical mastery.
• Follow corporate policies, division protocols, and all applicable governmental safety regulations.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

Requirements

• Strong technical expertise (or a high aptitude to learn) in the following systems: Single-Ply Roofing, Asphalt Roofing, Metal Systems, Roofing Coatings, Urethane Systems, and Garden Roofing.
• Aptitude to learn and adapt to new technologies and systems.
• Must be personable, professional, and maintain a high level of integrity.
• Strong customer service focus with excellent verbal and written communication skills.
• Ability to "think outside the box" to solve complex construction challenges.
• Superior organizational and time management skills.
• Intermediate computer skills: Proficiency in Google Suite, Microsoft Office, and ability to train on internal systems.
• Ability to travel overnight 10% to 15% of the time by air or car.
• Must possess a current, valid driver’s license.
• Flexibility: Ability to work flexible hours with minimum notification when necessary.

Qualifications

• Must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

Skills

• Technical expertise in roofing and building systems.
• Excellent verbal and written communication skills.
• Ability to think creatively and solve complex problems.
• Strong organizational and time management skills.
• Intermediate computer skills.

Benefits

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Education Assistance Program

Pay

Competitive salary

Schedule

Flexible schedule with occasional travel required.