Technical Content Creation Specialist, EV
Blue Bird Corporation · Fort Valley, GA · 2 wk ago
On-siteInformation TechnologyFull-time
Duties
- researching technical topics and associated engineering drawings for new and existing products
- creating diagrams for service training literature and trouble-shooting guides
- liaison with internal and external engineering personnel to garner deep understanding for a wide array of technical documentation and creation
Essential Duties And Responsibilities
- serve as EV SME for technical content development
- create tailored service training literature for technical publication and training materials
- collaborate with field service and engineering teams to craft accurate documentation in conjunction with requirements and specifications
- identify trending EV field issues to inform troubleshooting tree development
- conduct diagnostic training sessions with dealer technicians
- use proper tooling to perform and communicate diagnostic troubleshooting at EV field service engineering level
- utilize concise and clear communication strategies to maximize comprehension efficiency
Knowledge, Skills And Abilities For Success
- fluency in technical software including a variety of diagnostic tools
- deep understanding of EV systems including but not limited to battery, thermal management, and charging
- knowledge and application of NFPA 70E electrical safety best practices
- effective communicator of EV diagnostic troubleshooting best practices and strategies
- ability to prioritize and execute tasks in a fast-paced environment
- willingness to take on new challenges and build on current skills
- exceptional analytical and conceptual thinking skills
- ability to multi-task and be a self-starter
- 3DX experience and technical diagram creation preferred
- experience with electrical diagnostics on CAN – including J1939 and OBD2
- advanced knowledge of Microsoft Office Suite
- basic education and experience required: bachelor’s degree in business related field, 3+ years electric powered vehicle experience
Basic Education And Experience Required
- Bachelor’s degree in business related field required
- 3+ years electric powered vehicle experience
Prefered Experience
- 3+ years field service level experience with EV powered vehicles
Work Conditions
- office environment and production environment
- fast-paced production area with moving objects and sheet metal
- occasional periods of standing or sitting for extended periods of time
- work in a manufacturing environment with exposure to heat, cold and noise
- frequent weeks working 40+ hours
- frequent communication with people throughout the day