Technical Consulting Solution Architect
Responsibilities
- Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
- Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
- Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
- Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.
Qualifications
- Required: Bachelor's degree or equivalent relevant work experience
- Required: At least 4 years of health care information technology implementation or consulting working experience
- Required: At least 1 year of project management experience
- Required: At least 4 years of hands-on experience working with SQL and relational databases
- Required: Demonstrated experience writing and/or optimizing complex SQL queries for data extraction, reporting, troubleshooting, and analysis
- Required: Ability to communicate effectively with technical, clinical, and operational teams
- Required: Ability to document and present architecture concepts, often narrowing complex ideas to a single overview
- Required: Ability to build strong client relationships and delivering client-centric solutions
- Required: Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
- Preferred: At least 2 years Netsmart EHR solution work experience
- Preferred: Experience with state reporting, custom reporting, data transformation, or vendor reporting requirements
- Preferred: Experience supporting behavioral health, human services, or public sector healthcare environments
- Preferred: Experience with EHR implementation, system configuration, integrations, or reporting workflows
- Preferred: Experience leading client meetings, creating meeting documentation, and managing project timelines
Technical Skills
- Expertise in SQL, database navigation, reporting, data transformation, and system configuration
Company Information
Netsmart is a healthcare software company with over 50 years of experience in behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.
About the Role
The Technical Consulting Solution Architect serves as the primary lead responsible for designing, implementing, and optimizing technical solutions across healthcare organizations. This role requires strong technical aptitude, consulting, communication, and project leadership skills to ensure successful adoption and delivery of Netsmart solutions.