Technical Consulting Solution Architect
Responsibilities
- Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.
- Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance while considering other system integration points.
- Critically assess client workflows and identify opportunities for integration with other solutions and potential pitfalls.
- Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer.
- Accountable for relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
- Proactively seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance, or testing.
- Manage client expectations and ensure project delivery meets goals of engagement.
- Coach, mentor and guide solution teams and new associates on recommended methodology practices and roles.
Qualifications
- Bachelor's degree or equivalent relevant work experience
- At least 4 years of health care information technology implementation or consulting working experience
- At least 1 year of project management experience
- At least 4 years of hands-on experience working with SQL and relational databases
- Demonstrated experience writing and/or optimizing complex SQL queries for data extraction, reporting, troubleshooting, and analysis
- Able to communicate effectively with technical, clinical, and operational teams
- Able to document and present architecture concepts, often narrowing complex ideas to a single overview
- Able to build strong client relationships and delivering client-centric solutions
- Able to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Preferred
- At least 2 years Netsmart EHR solution work experience
- Experience with state reporting, custom reporting, data transformation, or vendor reporting requirements
- Experience supporting behavioral health, human services, or public sector healthcare environments
- Experience with EHR implementation, system configuration, integrations, or reporting workflows
- Experience leading client meetings, creating meeting documentation, and managing project timelines
Benefits
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Pay
Netsmart does not provide work visa sponsorship for this position.
Schedule
Netsmart does not specify a schedule for this position.
Skills
Netsmart does not specify specific skills for this position.
Company Information
Netsmart, Inc. is a healthcare software company founded over 50 years ago, specializing in behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. Netsmart continuously strives to advance its technologies and offerings beyond the Electronic Health Record (EHR) by embracing new technology trends that empower healthcare professionals to provide the best possible care.