Technical Consultants

Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.

About the role

• Develop expertise in 12 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and addressing project challenges.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on leveraging the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills certifications for relevant workflows.
• Independently leverage AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulate AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8 years of experience as part of a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in a relevant field.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Active CSA Certification.

Skills

• ServiceNow Custom App Development
• AI integration and optimization
• ServiceNow Platform expertise
• Unit testing
• Technical architecture and design
• Technical documentation
• Technical leadership and mentoring
• Problem-solving and innovation
• Business process improvement
• Workshop facilitation and customer engagement

Pay

$60 - 70 per hour

Schedule

8 AM to 5 PM

Benefits

• Comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short-term disability coverage.
• 401K plan (all benefits based on eligibility).

Location: Telecommute
Job type: Contract
Education: Bachelor’s degree