Technical Consultant (ServiceNow Certification

About the role

Remote full-time position open to independent visa holders. The role requires deep expertise across multiple ServiceNow modules and a proven track record as a technical lead on implementation projects.

Responsibilities

• Define ITIL processes and architect integration solutions.
• Translate customer business requirements into functional specifications.
• Review requirements to produce accurate project estimates.
• Lead at least two ServiceNow implementation projects in ITSM, ITAM, ITOM, CSM, or FSM and complete one full implementation lifecycle.
• Execute ServiceNow deployments, migrations, consolidations, upgrades, and third-party integrations; handle orchestration and operational tasks.
• Proactively analyze and resolve application issues.
• Mentor team members and share technical guidance.
• Assess ITIL correlations and impacts relative to customer needs and industry standards.
• Conduct customer meetings and deliver weekly/monthly reports to both customer and TCS management.
• Orchestrate customer requirements, communicate solutions, risks, and challenges.
• Manage project teams and participate in planning meetings (pre-iteration, retrospectives).
• Evaluate tool stability and performance, providing improvement recommendations.
• Manage conflicts with customers and internal stakeholders.

Requirements

• ServiceNow Systems Administrator certification (mandatory).
• ServiceNow Implementation Specialist certification (mandatory).
• ITIL V3 Foundation certification (mandatory).
• Strong knowledge of Agile/Scrum methodology.
• Experience designing and developing custom ServiceNow applications (preferred).
• Familiarity with newer ServiceNow modules (HRSD, SecOps, GRC, SPM, etc.) (preferred).
• ServiceNow CSA and CAD certifications (preferred).

Skills

• ServiceNow ITSM, ITAM, ITOM, CSM, FSM, and related modules.
• ITIL process definition and implementation.
• Project management and team leadership.
• Third-party tool integration and orchestration.
• Agile/Scrum practices.
• Customer communication and stakeholder management.
• Technical mentoring and knowledge sharing.