Associate Client Service Specialist

What You'll Do

• Monitor and maintain workflow tasks for assigned clients to ensure requests and services are completed within the required deadlines
• Monitor incoming email and voice messages while corresponding with clients to provide accurate information regarding employer contributions, payroll, and plan information
• Collect, verify, and update required customer information accurately within Sentry systems
• Develop and maintain an understanding of Sentry’s plan documents, contracts, systems, and compliance requirements
• Perform other job-related duties as assigned

What It Takes

• Associate degree or equivalent work experience
• 0-2 years of related work experience
• Prior retirement or 401(k) experience and knowledge is desired
• Strong verbal and written communication skills
• Successful completion of educational courses, such as CEBS or ASPPA, are beneficial
• Computer skills, math aptitude, and ability to communicate and provide exceptional service to our customers required
• Ability to prioritize workload and handle several projects simultaneously
• Ability to analyze contracts and documents is required

What You'll Receive

• Flexible work schedule with options to work from home on Mondays and Fridays
• In-office workspace and materials for home office provided
• Laptop provided before start date
• Meal subsidy available
• 401(K) plan with a dollar-for-dollar match on first eight percent, plus immediate vesting
• Sentry University (SentryU) for continuing education and career development
• Grossly generous Paid-Time Off plan
• Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program for charitable giving

About Sentry

• We are rated A+ by A.M. Best, the industry's leading rating authority
• We are one of the largest and financially strongest mutual insurance companies in the United States
• We were founded in 1904 and have been helping businesses succeed and protect their futures ever since
• We are committed to diversity, equity, and inclusion
• We are an Equal Opportunity Employer