Associate Client Service Specialist
Sentry · Stevens Point, WI · Yesterday
$21.44–$32.21/hrFull-time
What You'll Do
- Monitor and maintain workflow tasks for assigned clients to ensure requests and services are completed within the required deadlines
- Monitor incoming email and voice messages while corresponding with clients to provide accurate information regarding employer contributions, payroll, and plan information
- Collect, verify, and update required customer information accurately within Sentry systems
- Develop and maintain an understanding of Sentry’s plan documents, contracts, systems, and compliance requirements
- Perform other job-related duties as assigned
What It Takes
- Associate degree or equivalent work experience
- 0-2 years of related work experience
- Prior retirement or 401(k) experience and knowledge is desired
- Strong verbal and written communication skills
- Successful completion of educational courses, such as CEBS or ASPPA, are beneficial
- Computer skills, math aptitude, and ability to communicate and provide exceptional service to our customers required
- Ability to prioritize workload and handle several projects simultaneously
- Ability to analyze contracts and documents is required
What You'll Receive
- Flexible work schedule with options to work from home on Mondays and Fridays
- In-office workspace and materials for your home office
- Meal subsidy available for associates who report to an office
- 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
- Sentry University (SentryU) and Tuition Reimbursement program for continuing education and career development
- Generous Paid-Time Off plan
- Group Medical, Dental, Vision, Life insurance, Parental leave, and health and wellness benefits
- Well-being and Employee Assistance programs
- Sentry Foundation gift matching program for charitable giving
About Sentry
- We are rated A+ by A.M. Best, the industry's leading rating authority
- We are one of the largest and financially strongest mutual insurance companies in the United States
- We are committed to equal employment opportunity and diversity
- We are proud to be listed as America's Best Midsize Employers by Forbes
- We have a long track record of success and a bright future ahead
- We offer opportunities for ongoing professional development and growth