Technical Consultant - Patient Monitoring (Field: Kansas City, KS)

About the role

Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments, ensuring reliable performance and high-quality delivery. Provide hands-on expertise in troubleshooting, validation, and system optimization to maintain operational continuity. Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management.

Responsibilities

• Diagnose and resolve complex system and performance issues using advanced troubleshooting techniques and structured problem-solving approaches.
• Engage customers as a trusted advisor to understand technical environments, workflows, and operational challenges. Lead technical discussions and deliver tailored recommendations that align solutions with clinical, business, and strategic objectives.
• Own configuration management, version control, and system validation while developing and promoting standardized methodologies and best practices.
• Ensure consistency, scalability, and compliance while contributing to continuous improvement and organizational knowledge sharing.
• Collaborate cross-functionally with sales, clinical, service, and project teams while mentoring junior consultants to build technical capability and consistency.
• Represent the organization professionally, strengthening customer relationships and supporting long-term success and growth.

Requirements

• 5+ years of professional working experience in IT services or related technical environments.
• Experience working in a hospital or clinical IT environment required; experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Advanced knowledge of computer networking, system integration, and technical troubleshooting in a healthcare IT environment.
• Active Cisco Certified Network Associate (CCNA) certification required; higher-level Cisco certifications (e.g., CCNP) are also acceptable.
• An associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience.
• Bachelor’s degree preferred.

Qualifications

• Ability to travel for business approximately 75% of the time.
• The average driving time is 1-4 hours daily.
• Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).
• Wear all required personal protective equipment.

Skills

• Technically strong and independent professional with a consultative approach to translating complex solutions.
• Strong communication, organizational rigor, and leadership skills that enable you to manage risk, influence others, and contribute to a collaborative, high-performing team environment.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in KS is $35.00 to $54.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

This is a field role. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).