Technical Consultant - Patient Monitoring (Field: CO/NE)

About the role

Launch your career as a Technical Consultant in our Hospital Patient Monitoring business, where you’ll build hands-on expertise installing and supporting advanced patient monitoring solutions, partner with diverse teams and customers, and play a direct role in delivering reliable, high-impact technology that improves patient care and outcomes.

Responsibilities

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Apply an understanding of customer environments and requirements to ensure systems are implemented effectively and optimized for long-term performance.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies. Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures. Follow configuration management and version control practices to ensure consistency, knowledge sharing, and scalable support for future implementations.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes. Continuously build technical expertise and contribute to knowledge sharing and improvement initiatives that enhance service delivery and customer satisfaction.

Requirements

• Acquired 2.5+ years of professional working experience in IT services or related technical environments, preferably in a field or hospital-based healthcare environment.
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Foundational understanding of IT systems, networking concepts, and technical troubleshooting; computer networking certification preferred (e.g. CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent/higher level certification).
• CCNA encouraged for career progression.
• An associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience.
• Bachelor’s degree preferred.
• Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
• You must be able to: Travel for business. Approximately 75% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing. Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations). Wear all required personal protective equipment.

Qualifications

• Detail-oriented, collaborative problem solver with strong organization and communication skills, a disciplined approach to structured processes, and a growth mindset focused on continuous learning and delivering a positive customer experience.

Skills

• Technical troubleshooting skills.
• Structured troubleshooting approaches.
• Customer environments and requirements understanding.
• System implementation and optimization.
• Documentation and knowledge sharing.
• Collaboration with cross-functional teams.
• Continuous learning and improvement.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in CO, IA, NE, and MO is $29.00 to $45.00, plus overtime eligible.

Schedule

This role is a field role, requiring approximately 75% travel across the specified geography.