Technical Consultant - Patient Monitoring (Field: Albany/Hudson Valley/Westchester, NY)

About the role

Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments, ensuring reliable performance and high-quality delivery. Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management. Engage customers as a trusted advisor to understand technical environments, workflows, and operational challenges. Lead technical discussions and deliver tailored recommendations that align solutions with clinical, business, and strategic objectives. Own configuration management, version control, and system validation while developing and promoting standardized methodologies and best practices. Ensure consistency, scalability, and compliance while contributing to continuous improvement and organizational knowledge sharing. Collaborate cross-functionally with sales, clinical, service, and project teams while mentoring junior consultants to build technical capability and consistency. Represent the organization professionally, strengthening customer relationships and supporting long-term success and growth.

Responsibilities

• Independently lead and execute complex system installations, upgrades, and implementations across patient monitoring and IT infrastructure environments, ensuring reliable performance and high-quality delivery.
• Provide hands-on expertise in troubleshooting, validation, and system optimization to maintain operational continuity.
• Serve as the primary technical authority for system architecture, networking decisions, configuration validation, and risk management.
• Diagnose and resolve complex system and performance issues using advanced troubleshooting techniques and structured problem-solving approaches.
• Engage customers as a trusted advisor to understand technical environments, workflows, and operational challenges. Lead technical discussions and deliver tailored recommendations that align solutions with clinical, business, and strategic objectives.
• Own configuration management, version control, and system validation while developing and promoting standardized methodologies and best practices.
• Ensure consistency, scalability, and compliance while contributing to continuous improvement and organizational knowledge sharing.
• Collaborate cross-functionally with sales, clinical, service, and project teams while mentoring junior consultants to build technical capability and consistency.
• Represent the organization professionally, strengthening customer relationships and supporting long-term success and growth.

Requirements

• Acquired 5+ years of professional working experience in IT services or related technical environments.
• Experience working in a hospital or clinical IT environment required; experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
• Advanced knowledge of computer networking, system integration, and technical troubleshooting in a healthcare IT environment.
• Active Cisco Certified Network Associate (CCNA) certification required; higher-level Cisco certifications (e.g., CCNP) are also acceptable.
• An associate degree in computer science, biomedical, engineering, or related field of study, or equivalent combination of education and above listed experience.
• Bachelor’s degree preferred.
• Ability to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position:
• Travel for business. Approximately 75% travel across the specified geography is required.
• The average driving time is 1-4 hours daily.
• Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements and comply with vendor credentialing.
• Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).
• Wear all required personal protective equipment.

Qualifications

• Technically strong and independent professional with a consultative approach to translating complex solutions, paired with strong communication, organizational rigor, and leadership skills that enable you to manage risk, influence others, and contribute to a collaborative, high-performing team environment.

Skills

• Advanced knowledge of computer networking, system integration, and technical troubleshooting in a healthcare IT environment.
• Active Cisco Certified Network Associate (CCNA) certification required; higher-level Cisco certifications (e.g., CCNP) are also acceptable.

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in CT, MA, and NY is $39.00 to $61.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

This role is a field role. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. Work flexible hours (based on business needs to include non-standard work hours, overtime, weekends, and on-call rotations).