Technical Consultant - Patient Monitoring (Field: Harrisburg/Pittsburgh, PA)

About the role

The Technical Consultant - Patient Monitoring role is based in Harrisburg or Pittsburgh, PA. Approximately 70% travel is required.

Responsibilities

• Provide technical recommendations based on customer requirements
• Support the transition from a break-fix model to a customer solutions-focused model
• Drive continuous improvement of implementation methodology and service offerings
• Collaborate with a diverse team of internal and external resources, including clinical, sales, and service partners
• Coordinate project resources and tasks, focusing on customer deliverables
• Perform administrative duties within regulatory requirements, including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other paperwork
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems in both clinical and non-clinical environments
• Provide a technical review of system configurations to ensure system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems

Requirements

• 3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment
• Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
• Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
• Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience

Qualifications

• Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
• Ability to adhere to requirements
• Ability to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
• Ability to wear all required personal protective equipment

Skills

• Network configuration and/or troubleshooting experience

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in PA is $35.00 to $54.00, plus overtime eligible. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities.

Schedule

This role is a field role with approximately 70% travel across the specified geography.