Technical Consultant (Central/Northeast Pennsylvania)

About the role

Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.

Responsibilities

• Drive continuous improvement of implementation methodology and service offerings
• Collaborate with a diverse team of internal and external resources including clinical, sales, and service partners
• Coordinate project resources and tasks, enabling team members to focus on customer deliverables
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
• Adhere to established training, quality, and safety requirements
• Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions)
• Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems

Requirements

Acquired 3+ years of professional field-based working experience in the IT technologies or electronics industry in a clinical or hospital-based service environment (with a bachelor's degree or 7+ years without a degree).

Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.

Skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment).

Bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.

Qualifications

Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

Must be able to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements, work flexible hours (based on business needs to include overtime, weekends, and on-call rotations), wear all required personal protective equipment.

Skills

Network configuration and/or troubleshooting experience

Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)

Benefits

Details about our benefits can be found here.

Pay

The hourly pay range for this position in PA is $35.00 to $54.00, plus overtime eligible.

Schedule

The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.