Technical Consultant

Key Areas Of Responsibility

• Installs equipment within all areas of retailer facilities including testing labs
• Implements audit, logging, and monitoring solutions of integration systems
• Performs quality assurance checks on all NCR equipment prior and after deployment
• Identifies and troubleshoots hardware and software issues
• Deploys NCR software based on project scope
• Displays excellent project and time management skills, efficiently managing task queue
• Completes and updates required documentation and adopts new NCR processes as needed
• Consistently displays commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines
• Sets a good example by maintaining composure even in stressful situations
• Maintains a positive and friendly attitude toward all team members
• Displays empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety
• Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues
• Embraces improvements and advocates change, going beyond status quo

Basic Qualifications

• US Citizen
• Able to pass Public Trust background check
• Working knowledge of scripting languages such as Power Shell and VBScript or software development experience (C# .Net)
• Demonstrated experience with Microsoft SCCM/IBM BigFix
• Strong analytical ability and problem-solving acumen
• Expertise in Windows deployment, installation, configuration, administration, troubleshooting, and performance tuning
• Understanding of internet standards such as HTTPS, DHCP, DNS, SFTP, HTML, XML, JSON and other protocols and IP communications
• Exposure to IBM BigFix for deployment and monitoring is a strong plus
• Able to work independently with little supervision
• Able to prioritize and execute tasks in a high-pressure environment
• Strong problem solving & analysis skills
• Strong written and verbal communication skills

Preferred Qualifications

• Application development/engineering experience is a plus
• Mass deployment Tolls: SCCM, BigFix
• Database administration (SQL Server, MySql, SQL Express) setup, configuration and basic database troubleshooting skills
• Experience in capacity planning, system monitoring, and system security and hardening, including DoD STIG
• Experience in the Retail Industry supporting Retail customers is highly preferred
• Experience in scripting or programming languages as may be used in automation and deployment (VBScript, JavaScript, Python, etc)