Technical Consultant Casualty Claims- CGL

The Hanover has been delivering on promises for over 170 years, demonstrating commitment through values, sustainability initiatives, and an inclusive corporate culture.

About the role

This position is ideal for a casualty professional looking to expand technical depth, increase decision-making authority, and build a path toward senior technical consultant. As a Litigation Claims Consultant, you will own claims end-to-end, partner with top-tier legal counsel, and play a critical role in driving claim strategy, financial outcomes, and customer experience. This is a full-time, exempt position that can be fully remote or hybrid flex.

Responsibilities

• Independently manage a portfolio of moderate exposure General Liability (CGL) claims, including litigated matters across multiple jurisdictions (premises liability, operations, and product liability claims).
• Conduct thorough investigations and perform timely coverage analysis, applying policy language to facts to inform strategy and communication with stakeholders.
• Interpret indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and strategically leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims.
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves, and ensure accuracy throughout the claim lifecycle.
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration, and trial.
• Negotiate and resolve moderate severity claims, leveraging technical expertise to achieve fair, timely, and cost-effective outcomes.
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results.
• Collaborate with internal partners and external experts to support claim resolution, analyze trends, and enhance overall claim outcomes.
• Maintain well-documented claim files and ensure compliance with internal protocols, regulatory requirements, and applicable laws.
• Provide clear, timely communication to all relevant parties, including insureds, brokers, and business partners, throughout the claim process.

Requirements

• 3–7+ years of casualty claims experience with an insurance carrier, with a strong emphasis on moderate severity General Liability (CGL) claims.
• Bachelor’s degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus.
• Demonstrated ability to investigate, evaluate, negotiate, and resolve moderately complex casualty claims independently.
• Knowledge of coverage interpretation, legal frameworks, and regulatory environments across jurisdictions.
• Proven ability to evaluate insurance policies, contracts, and indemnification agreements to determine risk transfer applicability and ensure accurate exposure assessment.
• Experience with litigated General Liability (CGL) claims, including partnering with defense counsel and managing claims through litigation (a plus).
• Strong financial acumen, including reserving, expense management, and indemnity control.
• Excellent written and verbal communication skills, including the ability to explain complex issues to diverse audiences.
• Ability to make independent decisions and exercise authority levels on claims.
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions.
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust, and gain alignment on outcomes.
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges.
• Active adjuster licenses or ability to obtain.

Career Development

Through on-the-job experiences, personalized coaching, and robust learning and development programs, we encourage growth and development at every level to help you succeed and feel fulfilled in your career.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401K with a company match.
• Tuition reimbursement.
• Paid time off (PTO) and company-paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center (Worcester only).