Technical Consultant Casualty Claims - CGL

Position Overview/Summary

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is currently seeking a Technical Claims Consultant, with expertise in Commercial General Liability (CGL).

Responsibilities/Essential Functions

• Independently investigate moderate to complex and sensitive claims, ensuring thorough analysis and resolution.
• Collaborate with internal and external experts to evaluate claims and determine validity and value.
• Identify opportunities to transfer risk and pursue subrogation.
• Proactively resolve disputes, deescalate sensitive situations, and ensure optimal claim outcomes through strategic negotiation and litigation management.
• Absorb and manage suspicious claims; refer to SIU as needed.
• Serve as a subject matter expert and contribute to departmental projects and initiatives.
• Draft coverage letters, including complex forms and endorsements; interpret commercial coverages and legal principles.
• Assess and transfer risk where appropriate; manage litigation budgets and counsel.
• Lead quality and efficiency initiatives for complex claims workflows.
• Use technology and data tools to identify trends, correct inconsistencies, and optimize outcomes.
• Negotiate high-value and contested claims using advanced strategies.
• Ensure compliance with jurisdictional requirements; mentor others on regulatory standards.
• Maintain accurate records and prepare detailed reports; protect PII and educate peers on best practices.
• Lead cross-functional meetings and drive consensus on claim resolutions.
• Communicate complex information clearly to diverse stakeholders; manage sensitive customer interactions.
• Provide technical guidance and mentorship to less experienced adjusters.
• Represent the company in litigation forums including trials, mediations, and arbitrations.
• Support training development and evaluate program effectiveness.
• Influence product development by identifying coverage gaps and recommending updates.
• Attend industry events and continuing education seminars to stay current with best practices, legal developments, and emerging trends.

Essential Skills and Experience

• Bachelor’s degree preferred or equivalent experience; typically 5+ years of industry experience; industry designation relevant to the role preferred
• Recognized authority in negotiating highly complex claims; shapes and implements best practices
• Skilled in negotiating complex claims and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making on high-exposure cases, including litigation and compliance matters
• Communicates clearly and effectively in verbal and written formats; handles sensitive and complex issues with professionalism

Core Capabilities

• Analytical Reasoning
• Customer Centricity
• Digital Fluency
• Persuasion and Influence
• Professional Insurance Acumen
• Planning and Execution

Physical Demands and Work Environment

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods.
• Required to work on-site as needed.
• Ability to travel as necessary.
• Ability to work in a fast paced, changing or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• May be required to have and maintain sufficient home-based internet connection.

CAREER DEVELOPMENT

We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDEOn-site medical/wellness center (Worcester only)

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

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Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.