Technical Consultant Casualty Claims- CGL

About the role

The Hanover is seeking a Litigation Claims Consultant to handle a portfolio of General Liability (CGL) claims, including litigated matters involving moderate financial exposure and legal complexity. This role is ideal for a casualty professional looking to expand their technical depth, increase decision-making authority, and build a path toward senior technical consultant. In this position, you will own claims end-to-end, partner with top-tier legal counsel, and play a critical role in driving claim strategy, financial outcomes, and customer experience.

In this role, you will

• Independently manage a portfolio of moderate exposure General Liability (CGL) claims, including litigated matters across multiple jurisdictions; premises liability, operations, and product liability claims
• Conduct thorough investigations and perform timely coverage analysis, applying policy language to facts to inform strategy and communication with stakeholders
• Interpret indemnity and hold harmless agreements, evaluate additional insured coverage, identify priority of coverage issues, and strategically leverage risk transfer strategies to mitigate exposure in multi-party, litigated CGL claims
• Evaluate liability and damages, establish and maintain appropriate indemnity and expense reserves, and ensure accuracy throughout the claim lifecycle
• Lead and execute litigation strategy by partnering with and directing defense counsel through all phases, including discovery, mediation, arbitration and trial
• Negotiate and resolve moderate severity claims, leveraging technical expertise to achieve fair, timely and cost-effective outcomes
• Identify and pursue risk transfer and subrogation opportunities to mitigate loss exposure and improve financial results
• Collaborate with internal partners and external experts to support claim resolution, analyze trends and enhance overall claim outcomes
• Maintain well-documented claim files and ensure compliance with internal protocols, regulatory requirements and applicable laws
• Provide clear, timely communication to all relevant parties, including insureds, brokers, and business partners, throughout the claim process

What you need to apply

• 3–7+ years of casualty claims experience with an insurance carrier, with a strong emphasis on moderate severity General Liability (CGL) claims
• Bachelor's degree or equivalent experience; industry designations (CPCU, AIC, SCLA) or JD are a plus
• Demonstrated ability to investigate, evaluate, negotiate, and resolve moderately complex casualty claims independently
• Knowledge of coverage interpretation, legal frameworks, and regulatory environments across jurisdictions
• Proven ability to evaluate insurance policies, contracts, and indemnification agreements to determine risk transfer applicability and ensure accurate exposure assessment
• Experience with litigated General Liability (CGL) claims, including partnering with defense counsel and managing claims through litigation a plus
• Strong financial acumen, including reserving, expense management, and indemnity control
• Excellent written and verbal communication skills, including the ability to explain complex issues to diverse audiences
• Ability to make independent decisions and exercise authority levels on claims
• Demonstrated Analytical Reasoning and Planning & Execution skills to effectively assess problems and deliver well-prioritized solutions
• Proven Customer Centricity and Persuasion & Influence to align stakeholders, build trust and gain alignment on outcomes
• Strong Digital Fluency and Professional Insurance Acumen to leverage technology and apply industry expertise to address complex challenges
• Active adjuster licenses or ability to obtain

Career development

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)