Technical Consultant - Apptio Premier Success

Your Role And Responsibilities

The IBM-Apptio CS Premier Success Technical Services consultant (Premier) will be assigned to customers that have purchased annualized technical expertise and enhanced Support services. They function as the customer's technical expert/advisor to provide IBM-Apptio solution guidance, technical best practices, and highlight the art of the possible for effective use and expansion of Apptio's product suite.

The Premier is tasked with becoming a technical expert on our core ApptioOne platform and associated technology to help our customers implement use cases to achieve outcome desired and derive measurable value.

• Become a technical expert on our core ApptioOne platform and associated technology
• Highlight the art of the possible for effective use and expansion of Apptio's product suite
• Provide IBM-Apptio solution guidance
• Perform remote training and coaching to the consumers as needed
• Understand in detail the configuration of each customer’s Apptio implementation (data, models, reports, etc.)
• Drive customer enablement plans against the customer’s TBM roadmap
• Ensure adoption is mapped to customer’s needs and delivers on agreed to metrics for the customer’s use cases
• Function as the liaison between the customer and Apptio Support

Preferred Education

Average 2-year college degree or equivalent diploma

Technical And Professional Expertise

• Prior experience as a technical consultant, software implementation, product specialist or technical analyst role for medium to large-scale business using a Apptio or competitive SaaS solution
• Collaborate closely with the customer TBM Analysts and others in their TBM Office to ensure they become effective power users of our solution
• Understand in detail the configuration of each customer’s Apptio implementation (data, models, reports, etc.)
• Mentor the customer to do things more efficiently with the Apptio solution through a focus on technical and product and business domain best practices
• Drive customer enablement plans against the customer’s TBM roadmap
• Ensure adoption is mapped to customer’s needs and delivers on agreed to metrics for the customer’s use cases
• Function as the liaison between the customer and Apptio Support

Preferred Technical And Professional Experience

• Experience coordinating with Support, Product Management, P&E, sales/Account Management, and Customer Success to ensure the appropriate level of response and guidance to customer needs
• Previous experience in technical services or technical account management is preferred; however, product pre-sales, consulting experience, or professional services experience is acceptable
• High-level knowledge of enterprise IT financial management, IT organization and infrastructure, business, cloud, and technical-SaaS environments
• ITIL or equivalent, finance, cloud, & project management skills and experience a plus
• Working knowledge and application of relational databases, data modeling, and related application configuration concepts
• Understanding of permissions and access within a SaaS Application/environment
• Strong skills in data analysis/manipulation