Technical Communication Analyst- Cartersville, GA

Key Job Responsibilities

• Work with the management team to identify objectives and roadmapping.
• Work with Komatsu business groups such as Digital Solutions, ICT, Aftermarket, and Service for root cause analysis, business case development, and project management.
• Work with the techcomm writing teams to understand business processes and formulate them into business requirements and solutioning.
• Work with suppliers and potential vendors for consulting and solutioning.

Information Development

• Perform root cause analysis, business and system, for technical communication as required to discover and implement solutions.
• Develop operating procedures for new systems and processes.
• Research and validate requirements through root cause analysis and goal identification.

Project Management

• Lead and support multiple projects from start to completion.
• Utilize project management strategies and tools to ensure milestones, releases, and sign off.
• Validate project success through testing, operating procedures, and formal training.

Leadership

• Lead department and global projects impacting technical communication systems and processes including SBOM and content delivery portals.
• Lead and mentor team members on project management to improve collaboration and success.

Technology Integration

• Build reporting systems leveraging Power apps/BI for metric and KPI monitoring.
• Maintain and enhance power app techcomm solutions.

Qualifications/Requirements

• Bachelor's or 5 years related work/military/education experience.
• Strong project management skills that keep projects on track, countermeasure for project delays, and drive success.
• Strong problem-solving, root cause analysis and system knowledge.

Additional Information

• Mental Requirements: Ability to comprehend technical documents and data, strong problem solving skills, strong organizational skills, ability to communicate clearly and effectively with customers, ability to manage workload and prioritize tasks, ability to inspect sites and work areas for safety concerns, ability to deliver work within tight deadlines.
• Emotional Intelligence Requirements: Ability to remain calm under stress, ability to establish and manage priorities, ability to maintain effective working relationships, ability to understand perceptions of others, ability to demonstrate leadership and good professional judgement, accountability for work product.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

Diversity & Inclusion Commitment

• Komatsu is committed to creating a workforce that is reflective of the communities we work and live in.
• We believe that our people are part of our shared purpose.
• We are committed to continually advancing in our support of diversity and inclusion.

Company Information

• Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets.
• Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries.
• For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together.

EEO Statement

• Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.