Construction Technical Communications Specialist

About the role

This role at RDO Equipment Co. is about helping customers stay productive and solving real-world challenges. You will serve as a trusted resource for construction and forestry customers and internal teams, using your expertise to troubleshoot equipment issues and keep operations running smoothly.

Responsibilities

• Deliver expert technical support: Answer customer calls, identify root causes, and provide solutions via phone, email, or text.
• Troubleshoot and resolve issues: Research problems using internal systems, documented cases, and manufacturer resources.
• Support internal teams: Provide guidance and solutions to store teams to enhance customer service and technical knowledge.
• Build strong partnerships: Collaborate with manufacturer partners and internal departments to share insights and resolve complex issues.
• Document and track cases: Accurately record customer interactions, troubleshooting steps, and resolutions within the case management system.

Requirements

• Industry experience: Knowledge of John Deere construction and forestry equipment.
• Technical troubleshooting skills: Ability to diagnose issues and provide effective solutions.
• Communication skills: Strong verbal and written communication for both customers and internal teams.
• Customer-focused mindset: Proven ability to build and maintain strong relationships.

Qualifications

• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Skills

• Technical troubleshooting skills
• Strong communication skills
• Customer-focused mindset

Benefits

• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being.

Pay

• $68,640 - $80,000/Annual

Schedule

• Not specified