Technical Client Success Manager

About the role

We are seeking a Technical Client Success Manager to join our Customer Success – Support team. This position is full-time and remote.

Responsibilities

• Manage and grow key customer relationships, ensuring high levels of satisfaction and retention.
• Collaborate with cross-functional teams to understand customer needs and provide tailored solutions.
• Develop and execute client success strategies that drive business growth and loyalty.
• Facilitate regular check-ins with customers to assess progress and address any issues promptly.
• Identify areas for improvement and implement changes to enhance the customer experience.
• Work closely with product and sales teams to ensure alignment and effective communication.

Requirements

• Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
• Minimum 5 years of experience in client success, account management, or a similar role.
• Proven ability to build and maintain strong relationships with clients.
• Experience using AI tools to support client success initiatives.
• Strong problem-solving skills and the ability to think creatively to find solutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.
• Knowledge of industry best practices in client success.
• Ability to travel up to 20% as needed.

Skills

• Strong organizational and time management skills.
• Ability to prioritize tasks and meet deadlines.
• Excellent written and verbal communication skills.
• Experience with project management tools.

Benefits

• Competitive salary commensurate with experience.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee assistance program.

Pay

Salary range: $80,000 - $100,000 annually.

Schedule

Flexible schedule to accommodate remote work.