Client Success Manager

What We’re Looking For

At Coretelligent, our Client Success Managers are trusted advisors who build strong client relationships while ensuring every interaction reflects our commitment to exceptional service. As the primary point of contact for a portfolio of emerging clients, you'll help strengthen client partnerships, coordinate internal resources, resolve service-related concerns, and identify opportunities to expand the value we provide over time.

What You’ll Do

• Serve as the primary relationship owner for a portfolio of approximately 150 emerging clients, providing an exceptional experience throughout the client lifecycle
• Build trusted relationships through proactive communication, regular account outreach, and consistent follow-up
• Respond to inbound client inquiries, service concerns, licensing requests, and account-related questions with professionalism and urgency
• Pearl closely with Service Delivery, Remote Support, Account Management, and other internal teams to coordinate solutions and ensure timely client resolution
• Own client communications throughout service issues, helping manage expectations, provide updates, and maintain confidence while internal teams work toward resolution
• Identify account health trends, retention risks, and opportunities to strengthen client relationships through proactive engagement
• Recommend additional Coretelligent services, licensing, or solutions when appropriate based on client needs, business goals, and technology environments
• Maintain accurate account documentation, activity history, and client communications within CRM and ServiceNow
• Continuously look for opportunities to improve client experience, internal processes, and operational efficiency across the emerging client portfolio

What You Bring To The Table

• 2+ years of experience in client success, customer success, account management, customer experience, client services, or a similar client-facing role
• MSP, managed services, IT services, SaaS, or technology industry experience required
• Experience managing multiple client relationships while balancing competing priorities in a fast-paced environment
• Exceptional communication and relationship-building skills with the ability to build trust and credibility across diverse client organizations
• Strong problem-solving abilities and sound judgment when navigating client concerns, escalations, or complex situations
• Demonstrated ability to remain calm, adaptable, patient, and solution-oriented during challenging client interactions
• Experience collaborating cross-functionally with technical, operational, and service delivery teams to resolve client issues
• Strong organizational skills with the ability to manage follow-up, prioritize competing requests, and maintain excellent attention to detail
• Experience working within a CRM, ServiceNow, or similar client management platform
• Familiarity with Microsoft licensing, managed IT services, cybersecurity, or technology solutions is a plus

What We Bring To The Table

• Salary Range: The reasonably expected annual base compensation range for this position is $90,000 - $105,000. This range reflects the minimum and maximum targets for new hires across all U.S. Within the range, individual compensation is determined by job-related skills, experience, geographic location and applicable state or local laws.
• Commission Eligibility: This role may also be eligible for commission under Coretelligent’s sales compensation plan. On-Target Earnings (OTE): The reasonably expected annual on-target earnings (OTE) for this position are $110,000 - $125,000, inclusive of base salary plus target commission based on achievement of performance goals.
• Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks: Observed company holidays, including a day off on your birthday, flexible vacation, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 well-being allowance, and other health & wellness perks.