Technical Client Services Manager

About the Role

We are seeking an energetic and versatile Client Services Manager (CSM) with a HubSpot focus to join our growing team. This role requires someone who thrives on ownership; managing client relationships, coordinating and delegating across a team, planning capacity, and keeping budgets on track. You will work closely with a team of managers, developers, designers, and technical marketers, ensuring projects run smoothly and clients receive an exceptional experience from engagement through delivery.

Key Responsibilities

• Client Communication & Advocacy
  • Build and maintain strong relationships with clients through regular meetings and updates, primarily over Zoom.
  • Be an expert and advocate for your clients' HubSpot instance.
  • Ensure clients receive the highest level of service, value, and performance.
• Project & Resource Management
  • Manage project timelines, calendars, and goals for teams and clients using our project management tool, Wrike.
  • Plan team capacity and allocate resources across active client work, adjusting as priorities shift.
  • Delegate tasks to designers, developers, and technical marketers, and hold the team accountable to deadlines and quality.
• Client Budget Management
  • Track project and retainer budgets against scope, flagging risks before they become overages.
  • Manage hours/spend across client accounts and communicate budget status internally and to clients as needed.
• Cross-Functional Collaboration
  • Partner with cross-functional teams to keep everyone aligned.
  • Manage, motivate, and collaborate with vendors and agency partners.

The Ideal Candidate

• Experience: At least 3 years of experience in an agency setting, managing 5-7 client accounts, focusing on technical projects including, integrations, APIs, CRMs, HubSpot, Salesforce.
• Project Management: Proven experience managing multiple concurrent projects, including capacity planning and resource allocation across a team.
• Delegation & Team Leadership: Experience delegating work to and managing the output of designers, developers, or other team members; comfortable holding people accountable to deadlines without doing the work themselves.
• Budget Management: Experience managing project or retainer budgets, tracking spend/hours against scope, and communicating budget status to internal stakeholders and clients.
• Ownership: Loves to take complete ownership of projects and their career, with a strong internal drive and pride in being "on top of it." Creates a sense of comfort for clients by being proactive and reliable.
• Technical Savvy: Strong hands-on experience with HubSpot or a comparable CRM/marketing automation platform (Salesforce, Marketo, Pardot); strong understanding of Google, Facebook, and other advertising platforms. Exposure to integrations, API projects, or similar technical implementation work is a plus - candidates should understand how these types of projects are typically carried out and have supported at least one in some capacity.
• HubSpot experience is strongly preferred and existing HubSpot fluency will be a factor in evaluating candidates.
• Creative Problem Solver: Thinks outside the box and offers innovative solutions without confining to one path.
• Detail-Oriented: Extremely detail-oriented, technologically savvy, and a team player with excellent interpersonal skills.
• Positive Attitude: Demonstrate a positive, genuine, can-do attitude, establishing trust with the team, peers, leaders, and clients.

Why Join ATAK Interactive

• Career Growth: An opportunity to take actual ownership of your career with the freedom to bring new ideas and strategies.
• Innovative Environment: Work in a culture built on "being the solution", where creative problem-solving is encouraged.
• Supportive Team: Join a strong, collaborative team that believes in one another and works together to achieve success.

Requirements

• At least 3 years of experience in an agency setting, managing 5-7 client accounts
• At least 3 years of hands-on experience with HubSpot or a comparable marketing/sales automation platform (e.g., Salesforce, Marketo), including experience across sales, marketing, and service workflows
• Demonstrated experience managing capacity, delegating work across a team, and owning project/retainer budgets
• Must currently reside in the United States

Benefits

• The salary range for this position is $70,000 to $90,000 per year, commensurate with experience.
• ATAK also offers a full benefits package, including unlimited PTO, medical/dental/vision/life insurance, and a 401(k) with 5% match.