Technical Claim Manager-Design Professionals/Construction

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

About the role

Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, and surveyors. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and responsive claims handling.

Responsibilities

• Proactively handle professional liability claims primarily involving design professional litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Handle claims in accordance with RLI's Best Practices.
• Resolve claims in timely manner to an effective outcome.
• Travel to and attend mediations and/or settlement conferences as warranted.

Requirements

• Typically requires a bachelor’s degree in business administration, insurance, or a related field and 8+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.
• Meaningful experience handling design professional claims under professional liability policies.
• Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.

Pay

Base Pay Range: $115,778.00 - $168,746.00

Benefits

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop, and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.