Technical Claim Manager-Design Professionals/Construction
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.
About the role
Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, and surveyors. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and responsive claims handling.
Responsibilities
- Proactively handle professional liability claims primarily involving design professional litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
- Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
- Complete timely investigation of claims and post appropriate reserves.
- Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
- Handle claims in accordance with RLI's Best Practices.
- Resolve claims in timely manner to an effective outcome.
- Travel to and attend mediations and/or settlement conferences as warranted.
Requirements
- Typically requires a bachelor’s degree in business administration, insurance, or a related field and 8+ years of relevant legal or insurance related experience or Juris Doctorate with relevant insurance defense litigation experience.
- Meaningful experience handling design professional claims under professional liability policies.
- Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
- Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution are essential.
- Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.
Pay
Base Pay Range: $115,778.00 - $168,746.00
Benefits
Financial Incentives
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Work & Life
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
Health & Wellness
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
Personal & Professional Growth
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses