Technical Claim Manager-Design Professionals/Construction

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a better insurance experience takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach is supported by our talented, ethical, and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

About the role

Join RLI’s Professional Services Group (PSG) as a Technical Claim Manager, where you’ll handle complex, multi-party professional liability matters involving architects, engineers, and surveyors. You’ll be part of a collaborative team of examiners focused on resolving technically challenging claims with nuanced expert analysis, creative problem-solving, and intensive contractual risk transfer analysis. This role offers the opportunity to take ownership of claims across a nationwide coverage area, requiring strategic thinking, detailed investigation, and discerning attorney management. We’re looking for someone who can proactively manage a balanced caseload, share knowledge with the team, and uphold RLI’s reputation for technical excellence and responsive claims handling.

Responsibilities

• Proactively handle professional liability claims primarily involving design professional litigation and pre-litigation disputes to achieve optimum payout results by resolving claims fairly, expeditiously, and economically.
• Assess and analyze coverage issues on claims, and issue appropriate coverage letters and documentation.
• Complete timely investigation of claims and post appropriate reserves.
• Pursue risk transfer opportunities, including dealing with contractual indemnity and additional insured issues.
• Handle claims in accordance with RLI's Best Practices.
• Resolve claims in a timely manner to an effective outcome.
• Travel to and attend mediations and/or settlement conferences as warranted.

Requirements

• Typically requires a bachelor’s degree in business administration, insurance, or a related field and 8+ years of relevant legal or insurance-related experience, or a Juris Doctorate with relevant insurance defense litigation experience.
• Meaningful experience handling design professional claims under professional liability policies.
• Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims.
• Proactive investigation, risk transfer, claim handling, attorney management, and claims resolution skills.
• Superior writing and communication skills to work effectively with insureds, claimants, underwriters, and upper management.

Pay

Base Pay Range: $115,778.00 - $168,746.00. The salary offered will take into account geographic location, experience, scope and responsibilities of the role, qualifications/credentials, talent availability and specialization, as well as business needs.

Benefits

Financial Incentives

• Annual bonus plans
• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program

Health & Wellness

• Comprehensive medical, dental, and vision benefits
• Flexible spending and health savings accounts
• 2x base salary for group life and AD&D insurance
• Voluntary life, critical illness, & accident insurance for purchase
• Short-term and long-term disability benefits

Personal & Professional Growth

• Training & certification opportunities
• Tuition reimbursement
• Education bonuses

RLI encourages its employees to pursue professional development in insurance and job-related areas. We cover the cost for most programs, and employees typically earn a bonus upon successful completion of approved courses and certifications.