Technical Business Analyst

Responsibilities

• Translate customer, prospect and market input into clear workflow requirements, use cases, data needs and acceptance criteria.
• Help shape priority backlog items for US segments.
• Apply sound judgement on configuration versus customization and identify where scalable platform capability is required.
• Frame solution opportunities so they can be reused as Green Solution Components or assembled into Pink Domain-Specific Products.
• Maintain a practical feedback loop from demos, deployments and customer conversations into technical product priorities.
• Configure solutions for prospects and customers, including workflow logic, rules, forms, queues, dashboards and user experiences.
• Design and prototype AI-assisted and agentic workflows that improve prioritization, automation, classification, audit handling or exception management.
• Support prompt, agent and orchestration design using approved Microsoft and Azure AI tooling where relevant.
• Work closely with Solutions, Engineering, AI and Product teams to move from concept to fit-for-purpose configured outcomes.
• Create reusable patterns, templates and solution components that reduce delivery effort and improve repeatability.
• Ensure solution configurations and AI patterns are secure, testable, documented and suitable for customer deployment.
• Partner with the US sales lead and leadership team in discovery, workshops, demonstrations and technical customer conversations.
• Provide credible technical input into proposals, RFIs, RFPs, solution scoping and effort assumptions.
• Support implementation planning, UAT preparation, training enablement, deployment and go-live readiness.
• Help customers and internal teams connect business requirements to practical solution design decisions.
• Contribute to high-quality handover into Delivery and maintain strong feedback loops after launch.
• Maintain clear documentation of requirements, configuration decisions, assumptions and deployment notes.
• Identify, evaluate and report relevant information security risks in line with the company's ISMS compliance and regulatory requirements.
• Ensure product configuration, data handling and customer engagements are performed in line with e5 security standards.

Requirements

• Experience translating customer and market input into technical requirements and workflows.
• Proficiency in configuring AI-assisted workflows and platform solutions.
• Strong ability to support technical sales, demos, and customer engagement activities.
• Knowledge of security standards and data handling best practices.
• Excellent communication and collaboration skills across cross-functional teams.

Qualifications

• US Citizenship or green card holder only.

Skills

• Technical aptitude to implement solutions to provide the highest success and quality for customers.

Benefits

• Full benefits package including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.

Pay

• $135,000.00 - $150,000.00

Schedule

• Remote – offsite

Security Clearance

• Not specified