Technical Business Analyst

Responsibilities

• Conduct business process analysis and identify opportunities for improvement
• Gather, analyze, and document business, technical, and data requirements
• Perform preliminary cost-benefit analyses to support decision-making
• Collaborate with stakeholders to align technology solutions with business goals
• Support project management activities throughout the project lifecycle
• Translate complex business needs into scalable and effective IT solutions
• Drive strategic initiatives and contribute to digital transformation efforts

Qualifications

• Requires a high school diploma.
• A Bachelor's degree and/or Certified Business Analysis Professional (CBAP), Agile Business Analyst Certification, or PMI-PBA strongly preferred.
• 5-7 years of experience in a role demonstrating technical and business systems analysis expertise is required.
• 5-10 years of experience working within the Crawford organization strongly preferred, especially with exposure to systems, data, or platform enhancements.
• Must complete continuing education requirements as outlined by Crawford Educational Services.
• Strong analytical/problem solving experience to deal with complex technical and business problems and suggest solutions that ensure measurable value creation across business and technology domains.
• Demonstrated ability to work in a team environment and multi-task to meet critical deliverable dates across technical and functional workstreams.
• Outstanding communication skills and ability to communicate effectively with technical, business and executive staff (proposals, business communication, technical documentation, marketing writing).
• Strong facilitation skills to lead technical and business design sessions.
• Excellent organizational, analytical, project management and client relation skills, including coordination of technical requirements and dependencies.
• Strong experience in web-based technology environments, including modern application or integration components.
• Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology, including system interaction flows.
• Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile programming), with exposure to technical constraints or architecture standards.
• Experience writing detailed business requirements, business proposals for web-based technology projects, including technical details where needed.
• Experience with Business Intelligence Tools (ie Power BI, Tableau), with understanding of data structures or reporting logic.
• Experience with SQL and database design.
• Experience with Requirements Management Tools (ie Jira, Confluence, ADO), including tracking of technical acceptance criteria.

About Us

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values.

Learn more at www.crawco.com.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits offered include:
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits
• Other Benefits currently available at no cost include:
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

The above information highlights some of the benefits currently available to eligible full-time employees.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V