Technical Business Analyst

Summary

• Clean up and new incident handling
• Jira/Service Now ticket management
• Reconciliation correction coordination

Responsibilities

• Analyze complex business needs and processes
• Document detailed requirements
• Assess feasibility/costs
• Recommend optimal solutions based on performance analysis and industry research
• Lead and manage projects
• Coordinate cross-functional activities
• Drive problem resolution to meet customer expectations
• Design and oversee release testing
• Review/approve system behavior to ensure alignment with business objectives
• Communicate and train stakeholders
• Prepare user documentation and communication plans
• Provide technical/user support as needed

Qualifications

• 12+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role
• Experience in P&C billing, payments, policy integration, or finance systems preferred
• Proven ability to write clear requirements, user stories, and acceptance criteria
• Experience supporting cross functional delivery with engineering and operations (requirements to deployment)
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools)
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels
• Familiarity with Agile practices and backlog management

Preferred Qualifications

• Experience with legacy system rationalization, migration planning, or integration mapping
• Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen)