Technical Application Support Analyst (Core Director)

About the role

We are seeking a Senior Technical Application Support Analyst to join our Core Director Implementations team. This role provides services for new and existing customers of Jack Henry's Core Director core banking solution. Key responsibilities include overseeing project implementations, ensuring timely and accurate project completion, maintaining clear communication with clients, conducting training sessions, troubleshooting software issues, and updating documentation.

Responsibilities

• Oversees the implementation of projects from initiation through successful delivery.
• Ensures all implementation projects are completed on time and within scope.
• Performs detailed analysis to develop automation specifications and define system and functional requirements.
• Maintains clear and consistent communication with clients throughout the project lifecycle.
• Conducts training sessions to support the implementation of new products and services.
• Troubleshoots software issues and collaborates with the programming team to ensure changes are successfully deployed to production.
• Updates and maintains documentation to accurately reflect system modifications, including changes and newly introduced parameters resulting from software releases or updates.

Requirements

• Minimum of 6 years of IT experience providing technical troubleshooting or technical support.
• Must have technical experience with Microsoft Windows Servers.
• Must have the ability to work after hours and on weekends for server upgrades and replacements as needed.
• Must be able to travel up to 15% for implementations, trainings or meetings.

Qualifications

• Bachelor's Degree in a CIS-related discipline.
• Experience with Powershell Scripting.
• Jack Henry Core Director application experience.
• SSL Certificate management.

Skills

• Strong technical, analytical, and customer service skills.
• Aptitude for working with Microsoft Windows Servers.

Benefits

This position is remote and candidates must live within approximately a 70-mile radius of our office locations in Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

Pay

The salary range for this position is $60,000 - $75,000. This posted salary range reflects the minimum and maximum base pay we reasonably expect to offer for this role at the time of posting. Actual compensation may vary above or below this range and is subject to change in the future.

Schedule

This is a remote position.

Application Instructions

Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).