Jobs · Information Technology · Ohio

Technical Application Specialist | EDI

Epicor · Cleveland, OH · 3 wk ago
HybridInformation TechnologyFull-time

About the role

As a Technical Application Specialist, you will diagnose, troubleshoot, repair, and debug software, network systems, and hardware. You will assist customers with the operation of a specialized retail accounting software application in a small call center environment.

Responsibilities

  • Confers with customers via phone, email or chat to diagnose technical and/or system problems, troubleshoot, repair, and test solutions.
  • Fully documents and escalates if necessary.
  • Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
  • Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
  • Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
  • Aids in system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.
  • Addresses concerns brought up by other departments such as customer experience or sales.
  • Affords assistance to other team members.
  • Contributes and uses department's knowledge base articles and FAQ's.

Requirements

  • 3+ years of applicable experience and demonstrated success/knowledge.
  • Industry knowledge/experience.
  • Very good communication and problem-solving skills.
  • Knowledge of specific system application fundamentals and business processes.
  • Proficiency with Microsoft Excel and Word.
  • Good technical knowledge of Microsoft Windows, computers, and general networking.
  • Experience in a support environment with high call volumes desired.
  • Customer experience skills.

Qualifications

  • Knowledge of Microsoft SQL, ERP applications or analytical tools.
  • Knowledge of financial, manufacturing, retail, or distribution business processes.
  • SaaS or e-Commerce experience.

Skills

  • Technical expertise.
  • Strong communication skills.
  • Customer-centric approach.

Benefits

  • Comprehensive health and wellness benefits.
  • Opportunities for mentorship, continuing education, and focused career goal setting.
  • Free LinkedIn Learning licenses for everyone.
  • Mentoring Program to boost personal development.
  • Education Support programs.
  • Inclusive Workplace policies.
  • Policies built on mutual trust and support.
  • Work-Life Balance policies.
  • Global Mobility support.

Pay

Competitive Pay

Schedule

Not specified

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