Technical Analyst

About the role

The Technical Analyst position at Corporate At Houston Methodist is responsible for ensuring the continuity of IT services for end users through the timely response and resolution of routine requests and concerns. Assignments include IT technical support for hospital, physician office or Research Institute desktop computer environments as well as applications and related peripherals. Responsibilities also include responding to requests for installation, configuration and set up of new and replacement PCs and workstations.

Responsibilities

• Maintains positive working relationships with IT stakeholders, and customers.
• Partners with appropriate IT teams to resolve end user issues as reported and escalates as appropriate.
• Keeps end users up to date on issue status and ensures timely resolution according to department guidelines.
• Documents, tracks and follows-up on inquiries, incidents, problems and assigned services request.
• Enforces and promotes IT Security Policy through appropriate device installations and communication with end users.
• Consistently tests computer configurations to meet the customer's requirements and needs.
• Manages own time and department resources efficiently.
• Applies workflows and policies while continuously identifying areas of efficiency and standardization.
• Proactively manages own professional development including the development of a foundational knowledge across IT functions and seeks opportunities to strengthen IT skill sets.

Qualifications

• Education: High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.). Bachelors or Technical Degree preferred.
• Licenses and Certifications: Preferred Associate level Microsoft, Apple, Cisco, Thin Client Technology, Endpoint Technologies or equivalent certification.

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
• Strong listening, communication and customer service skills.
• Adapts to multiple priorities.
• Basic knowledge of desktop deployment technology.
• Demonstrated proficiency to perform installation/moves/changes for computing, printing, network, server and telecommunication equipment.
• General knowledge of a variety of technologies including Microsoft OS, Microsoft applications, computer hardware, TCP/IP and other network/server technologies.

Benefits

Employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc).

Pay

N/A

Schedule

N/A

Skills

• Microsoft
• Apple
• Cisco
• Thin Client Technology
• Endpoint Technologies

Benefits

N/A

Schedule

N/A

Supplemental Requirements

• Work Attire: Uniform: No Scrubs: No Business professional: Yes Other (department approved): No
• On Call*: Yes
• Travel**: May require travel within the Houston Metropolitan area Yes May require travel outside Houston Metropolitan area Yes