Technical Analyst

About the role

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

Responsibilities

• Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
• Analyzes and provides hands-on support for simple to moderate inquiries.
• Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
• Logs and tracks problems; reviews problem tracking databases.
• Performs facility-based moves, adds, and changes (MACs), as needed.
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
• Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted.
• Aids and trains users on division and facility technology.
• Performs preventative maintenance.
• Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.
• Effectively works with customers, Service Desk and Technical Services personnel.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.

Requirements

• Bachelor’s degree in information systems or healthcare related field is preferred.
• Must have one year IT experience.
• Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification.
• Valid state driver's license and proof of auto insurance, if applicable.

Benefits

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Note: Eligibility for benefits may vary by location.