Technical Analyst

About the role

The ideal candidate is flexible, able to work in a fast-paced and rapidly changing environment, confident handling a wide range of tasks and utilizing problem-solving skills, and willing to embrace the challenges associated with complex system implementation projects. Additionally, candidates should have relevant technical backgrounds and experience with exceptional interpersonal and communication skills.

Responsibilities

• Leading daily internal calls focused on solution assessment, cross team dependencies, and internal touchpoints
• Cooking between the onshore and offshore teams on solutions, progress, upcoming refinement items, and the current Sprint items
• Attending daily stand-up and supporting the team in providing and communicating necessary information
• Present enhancements and bugs to the team to develop common understanding allowing for solution understanding and sizing
• Working directly with the business analyst to develop user stories for the team including gathering requirements and defining acceptance criteria
• Work with development team members to build and validate new dashboards / enhance dashboards / fix bugs related to dashboards or extract, transform, and load (ETL) jobs
• Create dashboard mock-ups or prototypes in Tableau for review with stakeholders
• Work with client stakeholders to define requirements for new or enhanced reports or dashboards
• Create user stories and acceptance criteria and support sprint planning, backlog grooming and refinement sessions
• Present user stories as requested during backlog meetings
• Work directly with the product owner on questions and prioritization activities
• Discuss upcoming enhancements and defects with other technical analysts across teams to understand cross team impacts
• Update documentation and provide reporting as necessary
• Troubleshooting and resolving issues, working cross-team to develop and implement solutions, and providing technical support and consultation
• Investigating root causes of client and system issues and proposing effective solutions
• Collaborating effectively with project team members
• Create and deliver training content and provide user support with respect to available dashboard suite
• Prepare and facilitate user acceptance testing (UAT) sessions with users and support user UAT activities
• Develop, validate, and deliver ad hoc reports
• Utilizing strong communication skills to present and communicate data, trends, insights, and recommendations

Requirements

• A bachelor’s degree in information sciences, computer science, management information systems, or a related technical field is preferred (experience that demonstrates commensurate experience will be considered in lieu of a degree)
• 3 – 5 years’ experience designing and developing complex analytics solutions. At least one year in a lead capacity
• Experience with Tableau or similar visualization tool required
• Mid-level experience developing / tuning SQL queries required
• Experience testing / validating reports and dashboards, including creating relevant documentation
• Knowledge of data warehousing concepts
• Experience working independently with user stakeholders to facilitate requirements gathering sessions, design sessions, supporting UAT
• Strong technical skills including SQL, understanding of databases, and web-based applications
• Ability to transform technical information into functional questions/solutions
• Experience with Jira or similar tools
• Strong analytical, problem solving, and interpersonal skills
• Quick learner with the ability to pivot swiftly based on changing direction
• Ability to multitask and juggle multiple requests and competing priorities
• Self-motivated and deadline-oriented to ensure tasks are completed without supervision
• Ability to be a team player, foster a cooperative environment with the project team, and adapt to the team
• Health and Human Services or Medicaid industry experience a plus
• Experience in Agile development methodologies
• Experience with integrated eligibility systems and enterprise applications