Technical Analyst

About the role

Celerity is a consulting firm specializing in utilities and energy sectors. We empower organizations by converting complex data into actionable intelligence to mitigate risk, optimize assets, and maximize project outcomes. Our background and expertise enable us to drive and deliver transformation and operational excellence for our clients.

We are seeking an experienced Technical Analyst to support the delivery of a complex Field Service Management (FSM) platform implementation for a utilities client. This role bridges business requirements and technical execution — translating functional needs into technical specifications, supporting solution configuration, and ensuring the platform is implemented correctly, tested thoroughly, and delivered successfully. The ideal candidate will bring strong analytical and technical skills, hands-on FSM platform experience, implementation project experience, and the ability to collaborate effectively across a cross-functional delivery team including the Technical Project Manager, Solution Architect, Product Developers, and Product Solution Architects.

Responsibilities

• Analyze and document detailed technical and functional requirements for the FSM platform implementation, working closely with business stakeholders and the Solution Architect.
• Translate business requirements into technical specifications, configuration workbooks, user stories, and functional design documents.
• Conduct gap analysis between out-of-the-box FSM platform capabilities and client-specific business requirements.
• Support development of solution design documents, data mapping specifications, and integration requirements.
• Support configuration of the FSM platform (e.g., scheduling rules, work order types, service territories, mobile workflows, dispatch logic) based on approved designs.
• Partner with Product Developers and Product Solution Architects to validate that technical builds align with documented requirements and architecture standards.
• Assist in designing and validating system integrations with adjacent platforms (GIS, OMS, ERP, CRM, IoT/telemetry).
• Support data migration activities including data mapping, cleansing, validation, and reconciliation.
• Develop test plans, test cases, and test scripts to validate FSM platform functionality against business requirements.
• Lead or support System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing cycles.
• Log, track, and manage defects through resolution, working with Product Developers to prioritize and validate fixes.
• Ensure traceability between requirements, configuration/build, and test coverage.
• Work closely with the Technical Project Manager to provide status updates, flag risks/issues, and support project planning and reporting.
• Collaborate with the Solution Architect and Product Solution Architects to ensure technical solutions align with overall architecture and scalability requirements.
• Partner with Product Developers to clarify requirements, review technical builds, and troubleshoot implementation issues.
• Support business analysts and end users during design workshops, walkthroughs, and training sessions as needed.
• Maintain up-to-date technical documentation, configuration guides, and runbooks throughout the project lifecycle.
• Support development of training materials and knowledge transfer documentation for client teams.
• Contribute to lessons-learned sessions and continuous improvement of implementation methodology and reusable assets.
• Support cutover planning, deployment activities, and go-live readiness assessments.
• Provide hypercare support post go-live, triaging and resolving technical issues in collaboration with the delivery team.

Requirements

Experience Required: 7+ Years

Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field or equivalent