Technical Administrative Coordinator

Principal Duties and Responsibilities

• Executive Support: Manage complex calendars, scheduling, and meeting logistics for technology leadership, including resolving conflicts and protecting focus time, and coordinate domestic and occasional travel, itineraries, and expense reporting.
• Correspondence & Documentation: Draft, proofread, format correspondence, memos, reports, and presentations; maintain documentation, runbooks, and internal knowledge resources for tools and processes.
• Meeting Coordination: Prepare agendas, capture notes and action items, track follow-through to completion, and serve as a first point of contact for the executive office, screening and routing requests appropriately.
• End-User & IT Support: Evaluate service requests and project needs for business impact. Collaborate with end users to diagnose and resolve technical issues across hardware, software, account access and connected systems; escalate to the appropriate IT staff or vendors when needed.
• Onboarding & Offboarding: Lead the onboarding and offboarding technology process for team members, including equipment setup, account provisioning, and access management.
• Vendor & Procurement: Coordinate with IT and vendors on procurement, licensing, renewals, and asset tracking for hardware and software throughout their lifecycle.
• Platform Administration: Independently administer and configure SaaS platforms, collaboration tools, and core IT systems, while maintaining documentation of methodologies, processes, and specifications.
• Technology Infrastructure & Initiatives: Independently prioritize operational support needs and assess impact and urgency of IT issues.
• Security, Backup & Recovery: Implement basic security measures to protect systems, networks, and data, and recommend resource alignment and response actions.
• Cross-Team Coordination: Work closely with engineering, data, and AI teams to keep projects moving, stakeholders informed, and a working understanding of the technology stack and AI roadmap current.
• Executive & Board Materials: Provide materials and updates on technology and AI strategy to executives, leadership, and board-level members. Advises leadership on operational needs and risks.
• Operations & Budget: Manage budgets, purchase orders, invoices, and reimbursements for the technology office, and plan and coordinate team meetings, offsites, and events.
• Process Improvement: Identify opportunities to improve administrative and operational workflows, including through automation and AI-assisted tools.

Required Qualification

• Three or more years of experience in executive administrative support, technical coordination, IT support, or a comparable blended role.
• Ability to exercise independent judgment in evaluating business needs and recommending technology solutions.
• Demonstrated technical fluency — comfortable learning, configuring, and supporting software platforms and basic hardware.
• Strong working knowledge of Microsoft 365 (Outlook, Teams, SharePoint, Excel, PowerPoint, Word) and collaboration/productivity tools.
• Excellent written and verbal communication skills, with strong attention to detail.
• Demonstrated experience prioritizing competing needs and making recommendations affecting operations.
• Proven ability to manage multiple priorities, meet deadlines, and stay organized in a fast-paced environment.
• High level of discretion, professionalism, and sound judgment when handling confidential and sensitive information.

PREFERRED QUALIFICATION

• Experience supporting technology, engineering, or data teams.
• Familiarity with AI tools and concepts (e.g., generative AI, chat assistants, automation platforms) and a genuine interest in the field.
• Experience with IT support practices such as ticketing systems, account/access management, or device administration.
• Exposure to project coordination tools and methods (e.g., Asana, Jira, project trackers).
• Experience supporting technology in a nonprofit, ministry, or mission-driven organization, and preparing executive - or board-level materials.

Key Competencies

• Able to assess operational needs, weigh options, and recommend appropriate actions.
• Technical curiosity — eager to understand how systems and AI tools work, and quick to pick up new platforms.
• Dependability and a strong sense of ownership; takes initiative, follows through, and closes loops without being asked.
• Adaptability — comfortable shifting between administrative, technical, and coordination work in a single day.
• Clear communication that translates between technical teams and non-technical stakeholders.
• Discretion and integrity when handling sensitive data and executive matters.

EQUIPMENT TO BE USED

• Computer, LMS platforms, content authoring software, standard office equipment.

TYPICAL PHYSICAL DEMANDS

• Ability to sit for extended periods and use a computer and other office equipment.

TYPICAL MENTAL DEMANDS

• Ability to give, receive, and analyze information, formulate work plans, prepare written materials, and articulate goals and action plans.
• Analyse information and formulate work plans; make effective decisions.
• Must be very organized and require minimal instruction.
• Must understand vague and implicit instructions and react favorably in all work situations.
• Must be detailed, organized, and communicative.
• Must be task and goal oriented.
• Requires the ability to multitask and adapt well to changing work situations.
• Must be able to grasp and apply new ideas.
• Must relate and interact with people at all levels.
• Must have a good command of the English language and be able to proofread work.

Other

• Born again believer and must adhere to this organization's doctrines as upheld by Kenneth and Gloria Copeland and their appointed representatives.
• Must work well with others, as a team and according to Romans 16:17, must not cause dissension, difficulties and divisions.
• Must maintain a good attendance record.
• Because of the wide range of personal contact with ministry leaders within and outside the organization, this position requires considerable diplomacy, maturity, and excellent communication skills.
• Ability to work with people of all cultures.