Technical Account Specialist - Isolation Valves

Duties and Responsibilities

• Prepares proposals or quotes for represented petrochemical, refining, and/or power application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales and managing such activity within Salesforce.
• Affords technical, commercial, and general sales support to customers on a day-to-day basis, primarily by phone and email.
• Identifies customer requirements and identifies opportunities to add value, and expand scope of product supply.
• Manages changes to customer requirements to quotations and active orders, reducing non-conformance and driving customer satisfaction.
• Proactively follows up with customers on quotations to achieve a high rate of conversion to orders and ensures a positive customer experience, managing such activity within Salesforce.
• Maintains oversight of sales assistants in order entry, determination of item delivery status, and order expediting to ensure customer expectations are met and managed.
• Continually develops and maintains a high level of technical proficiency with products and services represented.
• Continually develops and maintains awareness of all products and services provided by the company to identify opportunities to expand company’s supply scope with customers.
• Evaluates and suggests improvements to team processes and tools that will improve efficiency and increase customer dependency.

Qualifications

• Education/Knowledge: BS/BA degree preferred or combination of applicable education and experience. Advanced technical knowledge/understanding of petrochemical, refining, power, and industrial product offerings and/or business and the industries served throughout the Houston Ship channel and/or Freeport area.
• Experience/Skills: 3-5 years as an Inside sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required. Strong PC proficiency including MS Office, principal supplied tools, internal business system and internet. Outstanding written and verbal communication skills.
• Competencies: Ability to communicate and coordinate with a cross section of other employees, principals, and customers. Strong customer service skills including the ability to develop rapport and trust with customers and other employees. Good conflict resolution and problem solving skills. Strong self-management skills to include dependability, initiative, innovation, professionalism, and organization skills. Demonstrated attention to detail. Demonstrated leadership skills. High ethical standards in dealing with customers and principals.