Technical Account Specialist - Final Control Valves

Duties and Responsibilities

• Prepares proposals or quotes for represented petrochemical, refining, and/or power application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales and managing such activity within Salesforce.
• Affords technical, commercial, and general sales support to customers on a day-to-day basis, primarily by phone and email.
• Identifies customer requirements and expands the scope of product supply.
• Manages changes in customer requirements to quotations and active orders, reducing non-conformance and enhancing customer satisfaction.
• Follows up with customers on quotations to achieve a high rate of order conversion and ensures a positive customer experience, managing such activity within Salesforce.
• Monitors post-award activities as necessary to ensure customer expectations are exceeded and drives customer loyalty.
• Takes oversight of sales assistants in activities such as order entry, determination of item delivery status, and order expediting to ensure customer expectations are met and managed.
• Continuously develops and maintains a high level of technical proficiency with products and services represented.
• Continuously develops and maintains awareness of all products and services provided by the company to identify opportunities to expand the company's supply scope with customers.
• Evaluates and suggests improvements to team processes and tools that will enhance efficiency and increase customer dependency.

Qualifications

• Education/Knowledge: BS/BA degree preferred or combination of applicable education and experience. Advanced technical knowledge/understanding of petrochemical, refining, power, and industrial product offerings and/or business and the industries served throughout the Houston Ship channel and/or Freeport area.
• Experience/Skills: 3-5 years as an Inside sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required. Strong PC proficiency including MS Office, principal supplied tools, internal business systems, and internet. Outstanding written and verbal communication skills.

Competencies

• Ability to communicate and coordinate with a cross-section of other employees, principals, and customers.
• Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
• Good conflict resolution and problem-solving skills.
• Strong self-management skills to include dependability, initiative, innovation, professionalism, and organizational skills.
• Demonstrated attention to detail.
• Demonstrated leadership skills.
• High ethical standards in dealing with customers and principals.