Technical Account Manager (xMatters)

What You'll Do

• Develop technical and business subject matter expertise in xMatters use cases and products
• Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
• Develop insights, observations and meaningful conclusions to help solve client business problems
• Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities
• Manages client expectations and scope of activities
• Oversight assistance to client administrators to best meets the customer’s needs
• Supports minor integration development updates
• Identifies areas of improvement for xMatters and is proactive in building the solutions
• Communicates regularly with customers and our account management team throughout the engagement resulting in effective relationships

What You'll Bring

• 3+ years in professional services/software consulting and implementation
• 3+ years managing projects, client relationships, technical account management or similar experience
• Excellent verbal & written communication for both technical and business content at all levels within an organization
• Proven expertise in developing and deploying technical solutions
• Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
• Strong project planning and organizational skills
• Strong problem solving & analysis skills (i.e. the ability to translate client requirements & objectives into a technical solution)
• Ability to work independently with a high degree of integrity and accountability
• Experience in DevOps, ITIL, IT Service Management (a plus)
• Solid understanding of Incident Management processes, especially Major Incident Management
• Understanding of Event Management/Observability processes
• Understanding of collaboration tool integration and processes
• Technical experience in the following: Agile deployment processes, Experience working in SaaS/cloud environments, REST Web Services, Java/JavaScript, XML, Data transformation / ETL, Experience within Unix and Windows environments

Pay & Benefits

The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $140,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.