Technical Account Manager - Token Factory

Responsibilities

• Own the production journey
• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value
• Understand customer architectures and use cases
• Monitor and improve: performance (latency, throughput), cost efficiency, reliability
• Identify and resolve bottlenecks proactively
• Act as a trusted technical partner
• Work directly with customer engineering teams
• Provide guidance on best practices and optimisation
• Translate technical challenges into actionable solutions
• Manage risks and incidents
• Act as a primary technical contact for production issues
• Coordinate with internal teams to resolve incidents
• Communicate clearly during high-pressure situations
• Drive continuous improvement
• Identify opportunities to optimise and expand usage
• Provide structured feedback to Product and Infrastructure teams
• Help shape better solutions based on real customer needs

Requirements

• Technical background
• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of: cloud or infrastructure systems, distributed systems or high-load applications, AI/ML workloads (LLMs, inference, etc.)
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Ownership & execution
• Structured, proactive, and solution-oriented mindset

Qualifications

• Experience with GPU workloads or AI infrastructure
• Background in solutions engineering, SRE, or technical support in B2B environments

Skills

• Technical background
• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of: cloud or infrastructure systems, distributed systems or high-load applications, AI/ML workloads (LLMs, inference, etc.)
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Ownership & execution
• Structured, proactive, and solution-oriented mindset

Benefits

• Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan: Up to 4% company match with immediate vesting.
• Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement: Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Pay

• Base Compensation Range: $180,000—$225,000 USD

Schedule

• Flexible remote work