Technical Account Manager

Your Role

The Technical Account Manager (TAM) at Treasure AI is a technical specialist role focused on providing advanced platform expertise and implementation support to both enterprise customers and strategic partners. As Treasure AI evolves into an AI-native company where the CDP serves as the contextual data foundation powering AI agents and intelligent automation, the Technical Account Manager (TAM) plays a key role in guiding customers through this transformation.

Responsibilities

• Be the technical authority for Treasure AI platform capabilities, serving as the primary escalation point for complex technical challenges faced by customers and partners.
• Guide technical solution design and architecture, providing expert guidance on data connectivity, ingestion patterns, and implementation approaches.
• Lead technical deep-dives and knowledge transfer sessions to enable customers and partners on platform features, focusing on technical best practices and optimal implementation patterns.
• Create and maintain technical documentation, including solution architecture documents, implementation guides, and best practice recommendations.
• Drive technical product adoption by assessing the feasibility of proposed solutions, advising on platform capabilities, and ensuring successful implementation of complex use cases.
• Provide technical leadership in partner and customer implementations, coordinating with implementation teams to ensure architectural integrity and best practices are maintained.
• Deliver regular technical status updates and recommendations, effectively communicating complex technical concepts to various stakeholders.
• Stay current with the latest platform features and capabilities, providing technical guidance on new functionality and potential applications.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
• 5+ years of experience in technical consulting or solutions architecture
• Strong experience with:
• Data connectivity and ingestion architectures
• Solution architecture and system design
• Data engineering principles and practices
• Basic understanding of AdTech and MarTech ecosystems
• Advanced SQL knowledge and data modeling experience
• Experience with ETL/ELT processes and data pipeline design
• Strong technical documentation and communication skills

Preferred Qualifications

• Experience with Treasure Data or similar CDP platforms
• Advanced knowledge of marketing technology and advertising technology landscapes
• Expertise in one or more specialty areas: Physical Requirements
• Working out of the Mountain View, California or New York, New York office according to our “Global Hybrid Working Policy.” Travel Requirements 25% travel average with the opportunity to travel more if desired.

Perks And Benefits (US)

• Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
• Competitive compensation packages
• Company paid life insurance 3x salary
• Company paid short- and long-term disability coverage
• Retail planning (401K) with 4% company match
• Restricted Stock Units (RSU)
• Flexible Time Off (FTO)
• Up to 26 weeks paid parental leave including a post-partum night nurse
• Comprehensive support and access to care for everyone, everywhere through Carrot - our global reproductive health and family-building benefit.

Dedication To You

• We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels.
• We encourage team members to take initiative, lean into change, and help expand the impact of their role beyond what’s listed here.

Agency And Recruiters

We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation!