Technical Account Manager- Remote

About the role

The organization operates in the observability and security analytics industry, addressing challenges related to monitoring, visualization, and alerting of data without the traditional cost and complexity of indexing. It provides a real-time streaming analytics platform that enables users to create tailored data pipelines for diverse use cases, offering scalable and cost-effective observability and security insights.

The TECHNICAL ACCOUNT MANAGER is responsible for leading the technical onboarding process for new customers, ensuring they achieve rapid value and long-term success with the platform. This role serves as a critical bridge between the customer’s technical needs and the organization’s solutions, managing complex implementations and fostering strong adoption through direct engagement with various stakeholders.

Responsibilities

• Lead the onboarding process including integrations, artifact creation, trainings, and troubleshooting
• Resolve technical issues by facilitating platform adoption and integrating data
• Understand customer technical requirements and business goals to continuously deliver value
• Apply expertise in Log Management and Observability to assist customers with best practices
• Develop customized plans for each customer based on data analysis and their specific needs
• Build and maintain relationships with technical stakeholders to drive product adoption
• Represent customer needs internally and contribute to the product development roadmap

Requirements

• Native-level proficiency in Spanish and English
• Strong technical knowledge in DevOps, Cloud, and Observability tools
• Minimum of 2 years experience in customer-facing roles related to post-sale support, delivery, or stakeholder management
• Hands-on experience with technical integrations and complex troubleshooting

Pay

The on-target earnings range for this role is $160,000 - $200,000. Salary considerations include experience, skills, education, and work location. The compensation package includes healthcare, dental, and mental health benefits, a 401(k) plan with match, paid sick time, and paid time off.

Benefits

• Medical insurance
• Dental insurance
• 401(k)