Technical Account Manager (Remote)

About the Company

Logically closes the gap between IT operations and cybersecurity by unifying them into a single, accountable operating model. This approach reduces risk, accelerates response, and strengthens resilience across systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control and confidence in their technology. Our cyber-first design embeds protection into every layer, from end user to edge to cloud, combining AI-assisted monitoring with human-led expertise for faster insight and smarter decisions. For over 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience as a true extension of their teams.

Why Work for Us

• A culture built on doing the right thing
• Work at the forefront of cybersecurity and emerging technologies
• Collaborative, growth-oriented environment
• Competitive compensation and benefits
• Opportunities for professional development and advancement
• Make a real impact by helping organizations reduce risk and build resilience

About the Role

The Technical Account Manager functions as a critical contributor to overall company success by providing pre-sale and customer lifecycle support and advocacy for assigned customers. This role supports the sales process as a technology adviser to both prospective customers and representatives of currently assigned client accounts, with a strong commitment to developing and maintaining long-term customer relationships. The position requires collaboration with all internal departments while reporting to sales leadership. This is a remote role requiring 25% travel.

Responsibilities

• Support presales site activities, preliminary site visits, and coordinate trial test supports/preparation
• Prepare and deliver technical presentations to explain products and services to customers
• Work with customers and engineers to ensure equipment meets system requirements
• Communicate with the sales team to understand consumer demands and offer sales support
• Secure orders, guarantee product standards, and assure product delivery
• Establish customer rapport and acceptance
• Plan for product modifications to meet consumer demands
• Help clients solve problems with product usage and recommend improved products
• Understand the complexity of a fast-paced technology business and work effectively in a matrix organization
• Support presales activities, proposal generation, product positioning, solution offering, and respond to technical clarifications
• Work closely with the Sales team to provide full presales assistance in support of sales targets while adhering to cost objectives
• Participate in completing SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals
• Participate in “relationship retention” CRM activities
• Assist Partner Management in identifying and analyzing potential partnership opportunities and distribution channels
• Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up to research, facilitate, and ensure resolution

25% travel required.

Requirements

• Bachelor’s degree in computer science, computer engineering, or related field preferred
• 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry
• 2+ years of experience in a customer-facing role, ideally with presales exposure
• Certification in Dell, HP, VMWare, and Hyper-V preferred
• Experience working with a CRM, preferably ConnectWise, Salesforce, or Microsoft Dynamics
• Comprehensive knowledge and technical background in Managed Services products and offerings
• Experience with a variety of IT ecosystems technologies (e.g., Dell, HP, virtualization such as VMWare and SQL)
• Working knowledge of site and central IT technologies provisioned under service and product portfolios
• Understanding of the technical relationships between infrastructure technologies and current applications
• Advanced knowledge of application, data, and infrastructure architecture disciplines
• Understanding of architecture and design across all systems
• Business acumen; ability to translate business requirements into technical solutions
• Flexible and able to remain calm under stress while managing multiple priorities
• Active listener with excellent oral and written communication skills, including handling difficult conversations
• Sound problem-solving skills with the ability to generate options and select the best solution
• Ability to build relationships based on trust to enable collaboration among team members and stakeholders
• Ability to communicate effectively with customers and various levels of management both verbally and in writing
• Ability to manage multiple projects in a fast-paced environment
• Team player mentality and willingness to share knowledge with others